Responsible Gambling Policy
At Sloterra we are committed to safer gambling and to helping players keep their play under control. Player safety is a priority, and we encourage everyone to use available tools, set sensible limits and seek support if gambling stops being enjoyable. This page explains our approach to responsible play and points you towards practical steps and professional help in the United Kingdom.
Player protection principles
We promote controlled play, informed choices and transparency. That means we encourage limits on time and spend, clear information about account controls, and prompt assistance for anyone who needs it. We expect players to be 18 or over and to gamble responsibly at all times.
Activity-control tools
If these features are available on your account, you may be able to:
- set deposit limits to control how much you add to your account
- apply loss limits to cap net losses over a set period
- use session time limits or reality checks to manage play duration
- take an account break or use temporary time-outs
- self-exclude for a fixed period or permanently
Check your account settings for the controls listed above, or contact our support team for guidance on using them.
Deposit limits
Deposit limits help prevent overspending by restricting how much you can add to your account on a daily, weekly or monthly basis. You can normally increase or decrease limits via account settings, subject to any required cooling-off period and verification checks. Choose conservative limits that match your personal budget.
Loss limits
Loss limits cap total net losses over a defined period. They offer additional protection when you want to control how much you can lose in a session or over several days. Consider combining loss limits with deposit limits for tighter control.
Time limits and breaks
Use session timers, reality checks and short account breaks to manage the time you spend gambling. Regular breaks reduce the risk of impulsive play and help you stay aware of how long you have been active.
Self-exclusion
Self-exclusion is a formal way to stop access for a set period or indefinitely. If you choose self-exclusion, your account will be closed or suspended and you should not attempt to circumvent the process. If you need help activating self-exclusion, contact support and consider registering with national schemes for additional protection.
Signs of problematic behaviour
Watch for common warning signs such as chasing losses, borrowing to gamble, playing for longer than intended, neglecting work or family, or hiding gambling activity. If you recognise these signs in yourself or someone you know, act early.
Practical tips for staying in control
- Set clear deposit and time limits and stick to them
- Only gamble with money you can afford to lose
- Take regular breaks and avoid gambling when upset or stressed
- Keep track of wins and losses outside the site
- Talk to a friend or family member if gambling feels problematic
Professional help and support organisations
If you need specialist support, contact GamCare via their website or the National Gambling Helpline on 0808 8020 133. For Wales call 0808 2819 265. Other UK services include Gamblers Anonymous and local counselling centres. These organisations provide confidential help, self-assessment tools and practical steps towards recovery.