Terms of Use

This Terms and Conditions page explains the rules that apply when you use Sloterra. It sets out the relationship between us and our users, covering account duties, eligibility, acceptable use, promotions, payments, dispute handling and how we update these terms. By using the site you agree to follow these rules and to cooperate with any checks we require to operate the service safely and fairly.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Do not share your password or allow others to access your account. We may suspend or close an account where we reasonably suspect unauthorised access, fraud, or breach of these terms.

Verification and security

We may ask you to provide identity and address documents to verify your account before processing withdrawals or when required by our compliance checks. Until verification is complete, access to certain features, including withdrawals, may be restricted. We use standard security measures to protect accounts but you must notify us immediately of any suspected unauthorised use.

Eligibility requirements

You must be at least 18 years old and legally permitted to gamble in your jurisdiction to open an account. Only one account is permitted per person, household, payment method or device unless we agree otherwise. Residents of jurisdictions listed as restricted are not eligible to register or place wagers with us.

Acceptable platform use

You must not use the service for illegal activity, to circumvent blocks or restrictions, or to abuse bonuses and promotions. Collusion, use of bots, chargeback fraud and account sharing are prohibited. We reserve the right to void bets, confiscate winnings and close accounts where misuse is identified.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms which are published with each offer. Activation, minimum deposits, wagering requirements, eligible games and time limits vary by promotion and by market. We may disqualify accounts or withhold bonus funds and winnings where we suspect abuse or breach of promotion rules. For precise conditions refer to the promotion terms shown at the time of claim.

Deposits and withdrawals

We accept a range of payment methods as shown on the cashier. Deposit and withdrawal availability, minimums and processing times depend on the method selected. Withdrawals are subject to verification and anti-fraud checks and may be delayed while checks are completed.

Limits, holds and fees

We may apply deposit, loss or staking limits to promote responsible play. Where a third party payment provider applies fees, those are beyond our control. We will notify you of any holds placed on funds and explain the reason where possible.

Responsible gambling

We encourage sensible play. You can set deposit, loss and session limits, and take time-outs or self-exclude. If you need support, please contact our team or seek professional help from local services. Responsible use of the platform is a condition of account retention.

Dispute resolution

If you have a complaint, contact our support team at [email protected]. We will investigate and aim to resolve issues promptly. If a dispute cannot be resolved directly, you may seek independent advice or pursue formal dispute channels available in your jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be posted on the site and, where reasonable, notified to registered users. Continued use of your account after updates constitutes acceptance of the revised terms.