Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you interact with Sloterra. We take privacy seriously and aim to be clear about what data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you register or verify an account we may collect name, date of birth, address, contact details and identity documents where verification is required. We also collect payment details needed to process deposits and withdrawals. We only request information that is necessary to provide our services and meet legal obligations.
Technical data
We collect technical information about your device and connection, such as IP address, browser type, operating system, device identifiers and approximate location derived from your IP. We also record usage data, including pages visited and interactions with our site.
Transactional and activity data
We retain records of deposits, withdrawals, bets, game activity and account history. This information helps with account management, payment processing, dispute resolution and fraud prevention.
How we use your information
We use your data to provide and improve our services, to verify identity and prevent fraud, to process payments, to respond to enquiries and to comply with legal and regulatory requirements. With your consent we may use contact details for marketing communications. You can withdraw consent at any time.
Data protection practices
We apply technical and organisational measures to protect personal data, including access controls, secure storage and staff training. We use encryption for data in transit and restrict access to authorised personnel. We do not keep personal data for longer than necessary and we review retention periods regularly.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functionality, analytics and optional marketing. Third-party service providers may also place cookies when you use our site. You can manage cookie settings through your browser or via the cookie controls on our site.
Your rights
You have the right to access the personal data we hold about you, to request correction or deletion, to restrict or object to processing, and to request portability where applicable. If processing is based on consent you may withdraw that consent at any time without affecting processing already carried out.
Access, correction and deletion of data
You can update much of your account information within your account area. For other requests please contact our privacy team at [email protected]. We will respond to legitimate requests within a reasonable timeframe and will let you know if we cannot comply for legal or operational reasons.
Information sharing and third parties
We may share personal data with service providers who support our operations, such as payment processors, identity verification and fraud prevention services, hosting providers and professional advisers. We require these parties to handle data in line with applicable privacy standards. We may also disclose data if required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. We recommend checking this page regularly to stay informed about how we protect your information.