Contact Us
Sloterra's support team is on hand to help with questions, account-related issues, technical concerns or general feedback. You can reach us by email, phone or live chat for quick assistance. For account and payment enquiries please have ID and transaction details ready to speed up verification and withdrawals. Our advisers aim to respond promptly and guide you through any site issue. We also accept written enquiries for formal records.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 email, live chat available) |
| General enquiries | [email protected] (response within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships team) |
| Phone | +44 20 7946 3851 |
| Working hours | 24/7 (email); Phone Mon to Fri, 09:00 to 18:00 |
Support via Email
For detailed requests, account issues or when you need to send documents, email is our preferred contact method. Please use [email protected] and include a clear subject line, your full name and up-to-date contact details to help us respond quickly. Attaching any relevant screenshots or ID copies speeds up verification and avoids unnecessary delays.
Send Us a Message
Contact Sloterra support Name <label for="email" style="display:block; font-size:13px; margin:12px 0 4px; color:#222222;">Email</label><input id="email" name="email" type="email" required style="width:100%; padding:8px; font-size:14px; border:1px solid #cfcfcf; border-radius:4px;" placeholder="[email protected]" /><label for="message" style="display:block; font-size:13px; margin:12px 0 4px; color:#222222;">Message</label><textarea id="message" name="message" rows="5" required style="width:100%; padding:8px; font-size:14px; border:1px solid #cfcfcf; border-radius:4px;" placeholder="How can we help?"></textarea><div style="text-align:right; margin-top:12px;"> <button type="submit" style="background:#0066cc; color:#ffffff; padding:9px 14px; font-size:14px; border:none; border-radius:4px; cursor:pointer;">Send message</button></div><div style="font-size:12px; color:#666666; margin-top:10px;">We aim to reply promptly. Do not send personal documents in this form.</div>Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled faster, while complex issues such as verification, payment investigations or security checks may take longer depending on the case and required checks. If we need more time we'll keep you updated and provide an estimated resolution timeframe.
Feedback
Help us improve Sloterra by sharing your feedback, suggestions or ideas. We review every message carefully and use what we learn to refine site features, promotions and customer support. Please tell us what works and what could be better, your input helps shape future updates and makes the service more user-friendly for everyone.